Terms & Conditions and FAQs

Paint Your Own Pottery Northampton General:

  • You don’t need to book for a painting session, however we do recommend it during our busy times to avoid disappointment (recommended during weekends & school holidays).
  • We are only liable for the price of the piece and studio fee – if any damage occurs during the firing process we will offer for you to come and paint another piece to the same value.
  • All breakages within the store must be paid for.
  • It is the customer’s responsibility to inspect pottery before it leaves the studio.  Roobarb & Kustard will not be liable for any damaged items or breakages once the item has left the studio.
  • Collection of items must be made between 11am – 4pm Tuesday through to Saturday.  We cannot guarantee that we will be open for collections outside of these times.
  • It is your responsibility to ensure that your hands are clean whilst pottery painting.  Any grease on your hands will ruin the paint and glaze finish, which cannot be rectified by Roobarb & Kustard.  We are not responsible or liable for greasy marks on pottery, therefore we recommend you wash your hands with soap prior to painting.
  • Your children are your own responsibility and must be supervised at all times.

Pottery Parties Northampton:

  • Pottery Parties deposits are non-refundable on the basis that you will be securing your party space in the studio.
  • Final numbers must be confirmed at least 48 hours in advance of the party. If not all children are present on the day of the party, you can always paint pottery yourself to make up the numbers, or the items can be distributed around the remaining children.
  • Balance of party to be paid on the day.

Evening and team building ceramic painting sessions:

  • Min. of 10 painters required for the evening session, otherwise the evening may be cancelled – Deposits will be fully refunded if this occurs. Management will notify you at least 48 hours in advance.
  • Deposits are non refundable unless the session is cancelled by Roobarb & Kustard.
  • Team build session must be held during normal opening hours, otherwise this is considered to be a ‘chill out evening’

Frequently asked questions:

How much does it cost?

We have a Northampton studio fee which is £3.95 per painter per session (if you decide to paint more than one item, this is only charged once per visit) – This covers the ceramic paints, use of tools, glazing and firing process.

On top of this is the price of the piece, prices of which start from just £4.50!

 

How long will it take?

It usually takes around 1.5 to 2 hours, but you are welcome to take as long as you wish. During our busier periods, such as weekends and holidays we may have to limit your time to 2 hours per session, but we will advise you of this on the day.

 

When can I collect my pieces?

We aim to have your painted ceramic piece ready for collection within 1 week (excluding Monday’s), however during peak periods this may vary slightly.

We will advise you on a collection day when you paint your piece.

Commission and signing plates will take longer, details of which will be discussed along with your requirements.

First footprints are likely to be ready for collection within 1 week along with any party pieces.

Clay imprints and impressions will take approx. 5-6 weeks due to the drying and double firing process.

 

Is it toxic?

No – All of our paints are non-toxic, lead free and food safe. The paints are all water based and therefore wash out of any clothing easily.

 

Do I have to be artistic

No experience is necessary. With our friendly staff on hand to help guide you and our templates, samples, sponges and stamps available, everyone can have a go and be creative!

 

Can it go in the dish washer and oven?

The pottery is dishwasher safe, however to prolong its life, we would suggest hand washing. The pottery is food safe, but not recommended for the microwave or oven

 

 

 

FoodIn addition to any of the party packages, we can also offer sandwich platters and crisps for just £2.45 per head. Please discuss and confirm your individual requirements when booking.  You are more than welcome to bring along your own cake.

If you prefer to bring along your own food, there will be a £7.95 cleaning fee, you will need to bring along your own plates, serviettes etc and you will need to take away all of your rubbish at the end of the party.

Party bags – we offer party bags @£2.25 per head, which you can add to the Roobarb package if required.  Please confirm your requirements when booking your party

All packages require a minimum of 8 painters (10 for a Sunday booking). Parties must be booked in advance and a non-refundable deposit paid of £5 per painter.

 

 

Please Note: Parties booked for a Sunday must be a min. of 10

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